FAQ – Emberly Bakery

Have questions about Emberly Bakery? Here you’ll find answers about ordering, local delivery, ingredients, allergens, storage, custom orders, and our high-protein, no added sugar desserts made fresh in Edmonton.

Ordering & Delivery

Do you offer same-day delivery?

All Emberly desserts are made fresh to order. Same-day delivery may be available for orders placed early in the day, depending on our production schedule and delivery availability. We’ll confirm your delivery window after checkout.

Where do you deliver?

We offer local dessert delivery across Edmonton, Sherwood Park, St. Albert, Fort Saskatchewan, Beaumont, Leduc, Spruce Grove, and Stony Plain. If you’re nearby but outside these areas, please contact us and we’ll do our best to help.

Do you offer pickup?

Pickup may be available by prior arrangement. Please contact us before placing your order if you would like to schedule pickup.

When will my order be delivered?

Delivery times depend on when your order is placed, the products ordered, and our production schedule. Since every order is made fresh, we will confirm your delivery window after checkout.

Ingredients & Nutrition

Are your desserts sugar-free?

Our desserts are made with no added sugar. Some products may still contain naturally occurring sugars from ingredients such as fruit, dairy, dates, or other natural ingredients. Please check each product page for ingredients and nutrition information.

Are your desserts high in protein?

Yes. Emberly Bakery specializes in high-protein desserts, including cheesecakes, cookies, oatmeal cups, protein balls, and loaves. Protein content varies by product, so please check each product page for serving size and nutrition details.

Do you use organic ingredients?

Yes — we prioritize natural and organic ingredients whenever possible to support clean flavor, better quality, and a more mindful dessert experience.

Are your desserts diabetic-friendly?

Our desserts are made with no added sugar, but they may still contain natural carbohydrates and naturally occurring sugars. If you have diabetes or specific dietary needs, please review the ingredients and nutrition information before ordering and consult your healthcare provider if needed.

Allergens

Do your desserts contain allergens?

Some products may contain common allergens such as dairy, eggs, nuts, peanuts, oats, whey protein, gluten, or soy, depending on the recipe. Please check the Ingredients and Allergens information on each product page before ordering.

Are your products gluten-free or nut-free?

Some products may be made without gluten-containing ingredients, while others may contain nuts, peanuts, oats, or other allergens. Please check each product page for specific allergen information. If you have a severe allergy, contact us before ordering.

Storage & Shelf Life

How should I store my order?

Most Emberly desserts should be kept refrigerated after delivery. Please check the Storage information on each product page for the best instructions for your specific dessert.

How long do the desserts stay fresh?

Most desserts are best enjoyed within 2–3 days when kept refrigerated. Some items may last longer or may be frozen depending on the product. For best texture and flavor, follow the storage instructions on the product page.

Can I freeze Emberly desserts?

Some desserts may be suitable for freezing, while others are best enjoyed fresh. Please check the storage instructions on the product page or contact us if you’re unsure.

Orders & Payments

How can I pay?

We accept major cards and secure online payments at checkout.

Can I change or cancel my order?

You can request a cancellation within 1 hour of purchase. After that, production may begin and changes or cancellations are not guaranteed. Please message us as soon as possible and we’ll do our best to help.

Why do you need time to prepare orders?

Emberly Bakery is a fresh-to-order bakery. We prepare desserts in small batches so your order arrives fresh, carefully made, and ready to enjoy.

Custom & Events

Do you make custom cakes or larger orders?

Yes. For custom cakes, larger orders, events, offices, gyms, studios, or special occasions, please tell us your date, servings, and preferred flavors through our contact page. We’ll reply with options and timing.

Do you offer desserts for events or workplaces?

Yes. Emberly desserts are a great option for offices, fitness studios, wellness events, birthdays, small gatherings, and local community events. Contact us with your event details and we’ll help you choose the best options.

Kitchen & Preparation

Are your desserts made in a licensed kitchen?

Yes. Emberly Bakery prepares desserts in a licensed commercial kitchen in Edmonton.

Are your desserts handmade?

Yes. Our desserts are handmade in small batches and made fresh to order in Edmonton.

Still have questions? Contact us — we’re happy to help.