Frequently Asked Questions

Same-day delivery may be available for orders placed early in the day, depending on our production schedule and delivery availability. We will confirm your delivery window after checkout.

We offer local dessert delivery across Edmonton, Sherwood Park, St. Albert, Fort Saskatchewan, Beaumont, Leduc, Spruce Grove, and Stony Plain.

If you are located nearby but outside these areas, please contact us and we will let you know whether delivery is available.

Not at this time. Emberly currently operates as an online bakery and offers local delivery only. We do not have a walk-in storefront or pickup option yet, so all orders must be placed online in advance.

Delivery timing depends on when your order is placed, the products ordered, our preparation schedule, and delivery availability. We will confirm your delivery window after checkout.

Our desserts are made with no added sugar. Some products may still contain naturally occurring sugars from ingredients such as fruit, dairy, dates, or other natural ingredients.

Please check the individual product page for ingredients and nutrition information.

Yes. All desserts in our current menu are made without gluten-containing ingredients.

However, Emberly is not a certified gluten-free facility, and cross-contact may be possible. Please contact us before ordering if you have celiac disease, a severe allergy, or specific dietary requirements.

Yes. Emberly specializes in high-protein desserts, including cheesecakes, cakes, cookies, oatmeal cups, protein balls, and loaves.

Protein content varies by product, so please check the individual product page for serving size and nutrition details.

We use carefully selected, high-quality natural ingredients and choose organic options whenever possible.

Exact ingredients vary by product and are listed on each individual product page.

Our desserts are made with no added sugar, but they may still contain carbohydrates and naturally occurring sugars.

Please review the ingredients and nutrition information for the specific product and consult your healthcare provider regarding your individual dietary needs.

Depending on the recipe, our products may contain or come into contact with dairy, eggs, tree nuts, peanuts, oats, whey protein, or soy.

Please review the ingredients and allergen information on each product page. Contact us before ordering if you have a severe allergy.

Most Emberly desserts should be kept refrigerated after delivery. Please check the storage information on the individual product page for the best instructions for your dessert.

Most desserts are best enjoyed within two to three days when properly refrigerated. Some products may remain fresh longer or may be suitable for freezing.

Follow the storage instructions on the product page for the best texture and flavour.

Some Emberly desserts may be suitable for freezing, while others are best enjoyed fresh. Check the relevant product page or contact us if you are unsure about a specific item.

We accept major credit cards and secure online payments through our website checkout.

You may request a cancellation within one hour of purchase. After that time, preparation may begin and changes or cancellations cannot be guaranteed.

Please contact us as soon as possible and we will do our best to help.

Emberly is a fresh-to-order bakery. Your desserts are prepared after your order is placed so they arrive fresh and ready to enjoy.

Yes. Emberly prepares fresh desserts for office meetings, corporate events, team celebrations, wellness gatherings, fitness studios, birthdays, and other special occasions.

We can help with product selection, quantities, mixed flavours, individual packaging, pickup, and local delivery.

Explore Office & Event Orders

Yes. We can prepare orders for both smaller meetings and larger events. Available options depend on the products, quantities, packaging, requested date, and delivery requirements.

Tell us what you are planning and we will recommend the best options for your group.

Lead time depends on the products, quantity, packaging, and requested date. Contacting us early gives us the best chance of accommodating your order, but shorter-notice requests are always welcome.

Pricing is based on the products, quantity, flavour selection, packaging, and delivery requirements.

Volume pricing may be available for larger orders. You will receive a clear quote before your order is confirmed.

Yes. Emberly desserts are prepared in a licensed commercial kitchen in Edmonton.

Yes. Our desserts are handmade with care and freshly prepared to order in Edmonton.